Privacy policy.
Privacy is of utmost importance to us. Rezenebe (“website”), which operates www.rezenebe.com, provides editing, consulting, and tutoring services.
This page is used to inform website visitors of our policies concerning the collection, use, and disclosure of personal information when using our website and service.
By choosing to use our service, you agree to the collection and use of information (info) regarding this policy. The personal information we collect is used to provide and improve our service. We do not share your information with any second/third parties, and the information is not used in any other way than described in this Privacy Policy.
The terms used in this privacy policy have the same meanings as those in our Terms of Service unless otherwise stated in this privacy policy.
Information Collection & Use
For a better service experience, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. The collected information is used for contact or identification purposes.
You are responsible for the accuracy of the information you submit to us (e.g., your account registration contact info). If your personal info changes, kindly update it via our member information page or by contacting us. If you provide any information that is untrue, inaccurate, out of date, incomplete (or becomes untrue, inaccurate, out of date, or incomplete), or Rezenebe has substantiated reason to believe that the information provided is untrue, inaccurate, out of date, or incomplete, Rezenebe may, at its sole discretion, discontinue your service provision(s). In certain circumstances, Rezenebe may not correct, delete, or update your personal data, for example: (a) the personal data is opinion data that are kept exclusively for an evaluative purpose; and (b) the personal data are related to a legal issue not yet completed.
Log Data
We want to inform you that whenever you visit our website, we collect information sent by your browser (i.e., log data). This log data may include information such as your computer’s internet protocol (IP) address, browser version, service pages that you visit, the time and date of your visit, time spent on those pages, etc.
Service Providers
In rare situations, Rezenebe may utilize third-party companies/individuals for the following reasons:
To facilitate our service.
To provide the service on our behalf.
To perform service-related functions.
To help analyze the use of our service.
In such cases, these third parties will be temporarily granted access to our service users’ personal info. However, they are obligated not to disclose or use your information for any other purpose.
Confidentiality & Security
We value and respect your personal info; thus, we use commercially acceptable protection tools. Still, it must be understood that no method of transmission over the Internet or electronic storage method is 100% secure.
Rezenebe implements industry-standard market practices and security policies, rules, and technical measures to protect personal data from unauthorized access/modification, improper use or disclosure, and unlawful destruction or accidental loss. However, for data loss or theft due to unauthorized access to the user’s electronic device(s) connected to our service, Rezenebe shall not be held liable.
Your personal info is electronically maintained by Rezenebe. Such information may also be converted to physical if needed. Rezenebe takes all necessary precautions to protect your personal info both online and offline and implements security practices and measures (e.g., certain managerial, technical, operational, and physical security control measures commensurate with the collected information and the nature of Rezenebe’s functions.
No Rezenebe administrator will have knowledge of your password. It is essential that you protect your password, computer, and mobile device from unauthorized access. Be sure to log out of the website when finished. Rezenebe shall not be liable for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, immediately notify Rezenebe. You shall be liable to indemnify Rezenebe for any loss suffered by it due to such unauthorized use of your account and password.
When necessary, Rezenebe makes user info accessible to its employees, partners, and/or third parties and binds them via confidentiality agreements.
Rezenebe assists its doctors in maintaining and organizing such information. Accordingly, Rezenebe may retain or submit all such records to the appropriate authorities or doctors.
Rezenebe also assists patients in accessing their info. Accordingly, Rezenebe may retain or submit all such records to the appropriate patients or doctors.
Notwithstanding the above, Rezenebe is not liable for the confidentiality, security, or distribution of your personal info by our partners and third parties. Furthermore, Rezenebe shall not be liable for any security breach, third-party’s actions, or events beyond its reasonable control, including but not limited to acts of government or hackers, unauthorized access to digital data, computer crashes, etc.
Legal Disclosure
We do not share your personal info or documents with any third parties except as disclosed in this policy. If necessary, we may disclose personal info as a result of a legal process or action. If we believe that a crime, tort, or other illegal act (e.g., payment fraud) has occurred, we may voluntarily disclose relevant personal information to the police, courts, or other lawful/competent authorities.
Placing an Order with Rezenebe
We provide SSL/TLS encryption to securely transmit your information, payment details, and documents when you place an order. The strength of the encryption is 128-bit or higher. We recommend using the latest version of your web browser with the latest security updates and encryption support. You accept responsibility for the security of your browser’s and computer’s ability to communicate your information securely to our website.
When you place a service(s) order, you will be asked for the following info:
Your name, email address, and telephone number.
The document(s) you require service on and any special instructions relating to the service(s).
Payment (account) details.
Your billing address.
This information is used to complete your order, allow you to track your order, and possibly contact you to clarify your instructions, payment method, etc.
When you pay by credit card, we disclose info (as required) to your bank/card issuer and our bank/payment processor(s) to verify your identity and process your payment according to the terms and conditions of each credit card/payment system.
When you pay by PayPal/Stripe/Payoneer (or other ePayment service), we provide info, including your order number and the amount (in USD) required, to the specified ePayment service, as required.
Banks/ePayment services may monitor financial activity for legal reasons or to ensure compliance with their terms of service. Therefore, upon request, we may occasionally be required to provide additional details regarding your order/transaction.
We may use information collected and provided to us by our affiliated advertisement websites to track the success of our advertising campaigns in order to keep our costs and prices low. This information is clustered and, thus, does not contain any identifying info.
Order info is retained after the order is completed for legal purposes, including tax, audit, and corporate records, and may also be used for customer service and order fulfillment purposes where several orders are similar/related (e.g., the chapters of a manuscript/thesis or a sequel). Information may also be used for internal business and research purposes or to help enhance, evaluate, and develop current/new products and services. If you are concerned about your personal info in connection with our service(s) order, we encourage you to insert placeholders for any personal info.
Providing Feedback to Rezenebe
Your feedback is valuable to us. We would like to know when we’ve done well and in which way(s) we can improve. Your feedback and reviews are correlated with their corresponding service type. We may also contact you in response to your feedback.
By providing feedback, you agree to allow us to publish it as a testimonial on our website and elsewhere. We only publish the first name (or nickname) you provide and your general location (not your address), and we edit your comment to remove any personal info as well as to improve its spelling and grammar, when necessary.
Creating an Account with Rezenebe
Creating an account with Rezenebe is optional when placing an order. If you do create an account, your name, address, email address, and phone number are stored for future use of our website. You must log in to access your account.
You may also establish a business account and link several accounts under this account. To do so, we will need the business info and business payment account details and will connect this info with the provided personal info.
Through your account, you can choose to receive newsletters and special offers from Rezenebe via email. This option is off by default and is not required to create an account. You can turn this option on or off at any time by logging into your account.
Links to Other Websites
The website may contain links to our partner website(s). By clicking the third-party link, you will be directed to that website. Note that these external websites are not operated by Rezenebe. As such, we strongly advise you to review the privacy policy of these websites. We cannot be held liable for the content, privacy policies, or practices of any third-party website or service.
Children’s Privacy
Our services do not extend to anyone under the age of 13, and Rezenebe does not knowingly collect the personal info of children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers. If you are a parent/guardian and are aware that your child has provided us with personal info, please contact us immediately.
Cookies
Cookies are files with small amounts of data commonly used as unique anonymous identifiers. These are sent to your browser from websites you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to distinguish you from other users, help us provide you with a productive experience, collect improve our service, and personalize your ads and content. However, you have the option to either accept or refuse these cookies, as well as know when a cookie is sent to your computer. If you do not wish to accept cookies in connection with your use of the website, you will need to delete and block or disable cookies via your browser settings (see below).
Please note that disabling cookies will affect the functionality of the website and may prevent you from being able to access certain features on the website.
Changing Your Cookie Settings
Cookie settings are usually in the options/preferences of your internet browser. To better understand these settings, visit the following links:
Refer to the “Help” (/“Settings”) option in your internet browser for more details.
More Information
To learn more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you have any questions or concerns, please contact us.
Changes to Our Privacy Policy
We may update our privacy policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions concerning our Privacy Policy, do not hesitate to contact us.